Triple Lock Standard – Charities Institute Ireland
The Alzheimer Society of Ireland has achieved the Triple Lock Standard with the Charities Institute of Ireland. This means that The Alzheimer Society of Ireland has to actively demonstrate openness, transparency and integrity to our beneficiaries and donors operating with transparent reporting, good fundraising and governance.
The Alzheimer Society of Ireland board has formally adopted the Guidelines for Charitable Organisations on Fundraising from the Public. ASI staff, volunteers and anyone else fundraising on your behalf are fully trained on the requirements and ASI have implemented controls to ensure that all fundraising practices are fully in line with the “Guidelines” and any related Codes of Practice.
ANNUAL AND FINANCIAL REPORTING
The Alzheimer Society of Ireland prepares an annual report and financial statements in full compliance with the Charity SORP (Standard of Reporting Practice under FRS102) and makes them easily available to the public on our website.
Our accounts can be found here.
The Board of The Alzheimer Society of Ireland (ASI) has formally adopted and is publicly signed up to the Governance Code for the Community and Voluntary Sector (or another Governance Code). ASI has adopted the recommended practices under each of the five principles of good governance as appropriate to the size and scale of the organisation and has a plan in place for ongoing review and self-evaluation.
Complaints & Feedback Procedure for Fundraising
The Alzheimer Society of Ireland is very thankful for the generosity of its supporters and the general public. We are committed to ensuring that we live up to our reputation as a respectful, honest and open organisation, and we aim to continue to achieve the highest standards in fundraising practice.
As a valued supporter of The Alzheimer Society of Ireland, we know it is important that we facilitate any feedback or complaints that you may have. If, for any reason, you should feel aggrieved then we will endeavour to do our utmost to make sure that we come to a satisfactory solution.
The Alzheimer Society of Ireland is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen to and respond to the views of the general public and our supporters so that we can continue to improve. Therefore we aim to ensure that:
- It is as easy as possible to make a complaint.
- We treat as a complaint, any clear expression of dissatisfaction with our operations which calls for a response.
- We treat any feedback or complaint seriously whether it is made by telephone, letter, fax, email or in person.
- We will deal with it quickly, politely and respectfully.
- We will respond to the situation appropriately and accordingly.
- We learn from our complaints, use them to improve and monitor at Management level.
If you do have a complaint:
If you do have a complaint about any aspect of our work, you can contact The Alzheimer Society of Ireland by email, post, telephone or in person. In the first instance, your feedback or complaint will be dealt with by a staff member who may resolve the issue, or forward it to the most appropriate person to respond. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.
If your complaint is received over the phone we will endeavour to have it resolved there and then (where possible), if it is received by email, fax or post we will acknowledge it within 5 days and do everything to resolve any complaints within 10 working days.
Write / Email / Fax to:
Mairéad Dillon, Head of Fundraising
The Alzheimer Society of Ireland, National Office, Temple Road, Blackrock, Co. Dublin
The Alzheimer Society of Ireland’s commitment to you
Fundraising plays a vital role in funding The Alzheimer Society of Ireland’s important services for people in Ireland living with Alzheimer’s and dementia. The Alzheimer Society of Ireland is committed to upholding the Statement of Guiding Principles for fundraising.
Our pledge is to treat all of our donors with respect, honesty and openness. The Alzheimer Society of Ireland commits to being open, transparent and accountable so that our Donors can have full confidence in our finances.
We commit to you, our donors and prospective donors that we will:
- Inform our donors of our mission and of the way The Alzheimer Society of Ireland intends to use donated resources.
- Inform our donors of the identity of those serving on the governing board and that the Board will exercise prudent judgement in its stewardship responsibilities.
- Provide access to our most recent Annual Report and financial statements, click here for our most recent annual report.
- Ensure that all donor gifts received will be used for the purposes for which they are given.
- Acknowledgement and receipt all donations within 10 working days.
- Handle all donations and donation information with respect and with confidentiality.
- Expect that all relationships with individuals representing The Alzheimer Society of Ireland will be dealt with professionally.
- Inform whether those seeking donations are volunteers, employees or third party agents.• Have easily available the agreed procedures for making and responding to complaints.
- Provide prompt, truthful and forthright answers to any questions you may have about The Alzheimer Society of Ireland.
We welcome any feedback you may have about our organisation. If you do have feedback for us please look at our Complaints & Feedback Procedure.