National Helpline

The Alzheimer Society of Ireland’s National Helpline is a confidential information and support service for people with dementia and their families, carers, anyone concerned about their memory and those working or studying in the field.

The Helpline service aims to provide accurate, up-to-date, accessible and relevant information and emotional support to our service users.

The Helpline service has been successful in achieving a quality standard from Helplines Partnership for the 2nd time which shows a continued commitment to delivering an effective high-quality service. Helplines Partnership developed the Standard recognising the diverse challenges and issues faced by helplines and the varied ways in which today’s service users wish to make contact. Helplines Partnership is committed to raising standards across the sector and strongly encourages helplines to demonstrate their commitment to quality and best practice for the benefit of people who use the service.

Helpline opening hours

The Helpline is open 6 days a week:

Monday to Friday 10am to 5pm

Saturday 10 am to 4 pm

Call 1800 341 341 or email [email protected]

If you are contacting us outside these hours you can leave a brief message with your name and contact number and your call or email will be returned when the helpline re-opens.

Our Freephone number is available to callers within the Republic of Ireland. If you live abroad, you can contact our national office at +353 1 207 3800 and ask for our Helpline Service. Telephone charges will apply.

Helpline calls and emails are occasionally monitored for training and evaluation purposes.

Helpline Advisers and trained Helpline Volunteers are available to talk to you in confidence about:

• Information about dementia and memory loss
• Different causes of dementia
• How a diagnosis is made
• Accessing services and supports
• Practical tips for living well day-to-day
• Legal and financial affairs
• Emotional support and much more…

Live Chat

Live Chat is now available through the Alzheimer National Helpline service which is confidential and provides information and support.

The opening hours of Live Chat are Monday to Friday 10am to 11am and 3pm to 5pm, on a Saturday 10am to 1pm.

If Live Chat is closed you can email us at [email protected]

If you’ve clicked on the Live Chat button and haven’t had a response, it might be that our team are all busy on other online conversations or phone calls, so please try again later. If you continue to have problems, please email [email protected] to let us know.

• The Helpline closes on Public Holidays and for scheduled training.
• All calls to the National Alzheimer Helpline are confidential, except where we are given identifiable information about a person at risk of abuse or are a danger to themselves or others. All staff and volunteers have a duty to prevent the abuse of children and adults and report any safeguarding concerns to the relevant person, where we have sufficient information to do so. Please ask a Helpline Adviser when you contact the Helpline for more information.
• The Alzheimer National Helpline is committed to protecting your personal data. Please read our Data Protection – Fair Processing Notice
• If you have speech or hearing difficulties you can email our Helpline at [email protected] or contact us via Live Chat.

We value your feedback

We value your comments about your experience with our Helpline service. If you are not satisfied or if you are happy with our service you can give us feedback by contacting:

• Address: The Helpline Manager, The Alzheimer Society of Ireland, National Office, Temple Road, Blackrock, Co Dublin.
• Tel: 01 207 3800
• Email: [email protected]